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Customers

Bookings

Bookings are essential. The more notice you can give us, the more chance we have of being able to provide transport for the day and time you need it. We operate with booking cut-off times, so to avoid disappointment it’s best to ring the office as soon as you have been given your appointment. We understand you may need to visit the doctor at short notice, however, and will try to assist if we can. We may suggest different times where we can assist, if your appointment can be changed.

Do you need to take a carer to assist you at your destination? Please let us know if you need to take a carer with you as scheduling is arranged according to vehicle seating capacity. One carer may travel with you at no cost.

Bookings for out-of-area transport fill early, and you may need to share a vehicle with others. Extra time is allocated on longer trips to ensure punctuality to your appointment and the comfort of both driver and passengers. Sometimes transport cannot be provided due to time constraints and vehicle availability.

If you are undergoing a procedure that takes three or more hours, day surgery or a hospital pre-admission, our driver may be unable to wait and you may need to organise overnight accommodation in the area of your appointment. A return trip may be arranged for the next day.

We have an answering machine which will record messages if you need to contact the office after business hours to cancel or change a booking. Messages left on the answering machine are addressed as soon as staff members are available.